When your order is dispatched, we'll send you an email with tracking numbers. If you don't receive this e-mail for any reason, please contact us at support@shiningo.com and we will update your order's progress.

If you need to check the status of your shipment or proof of delivery, please enter your tracking number or reference number at the package tracking platform 17track.net to see the details.

*If the package does not arrive within 30 days after you placed your order, you must contact Customer Service within 180 days after your order was placed and we will reply within 24 hours. Please note that overdue requests may not be accepted.

If your shipping information has not been updated for a long time:

Due to limited transportation availability as a result of COVID-19 pandemic, the package delivery times may be extended. Hope you could kindly understand and we sincerely apologize for any inconvenience this may cause.

If delivery information has not been updated:

Please contact your local post office to ask for the detailed status of the parcel by providing your tracking number.